Refund Policy
Thank you for choosing Start Your Tax Company for assisting your tax company needs. We strive to provide you with a satisfactory and reliable service.
This Refund Policy outlines the terms and conditions regarding refunds for our tax digital program.
By purchasing or making a downpayment for our digital services, you confirm that you have read, understood, and agreed to Start Your Tax Company Refund Policy.
By making a downpayment for our services, you acknowledge and agree to the following non-refundable clause:
The downpayment made for our digital services non-refundable. The purpose of the downpayment is to secure and reserve access to our digital service.
The downpayment amount will be applied towards the total cost of whichever package you select.The remaining balance, if any, must be paid according to the agreed-upon terms.
Refund requests will only be considered within 3 days from the date of purchase.To be eligible for a refund, you must have purchased directly from the Start Your Tax Company official website: https://startyourtaxcompany.com
To initiate a refund, please contact our customer support team at [email protected] with your order details, proof of payment, and the reason for your refund request.Our customer support team will review your request and respond within a reasonable timeframe.
If approved, a refund will be processed and will be automatically credited to your original form of payment within 5 to 7 business days.
Refunds may be granted under the following circumstances:
If the tax software fails to function as described due to technical issues that cannot be resolved within a reasonable time.
If you believe there has been an unauthorized or fraudulent purchase made using your account.
Refunds will not be provided under the following circumstances: If you simply change your mind or no longer wish to use our program. Failure to Meet System Requirements: If your computer or device does not meet the minimum system requirements for the tax software.
If the tax software services are not fully utilized or accessed due to non use.
The refund amount will be equal to the original purchase price paid for the tax program. Any discounts or promotional offers applied at the time of purchase will not be included in the refund amount.
Refunds will be issued using the original payment method used for the purchase. Please allow 5 to 7 business days for the refund to be processed and reflected in your account.
In the event of cancellation or termination of the tax software services by the user, the downpayment is forfeited and will not be refunded.